We Lift Contact Rates.
Customers consistently achieve higher contact, penetration, and output rates — with consumer experience at the forefront of every decision.
What is your outboundIQ?
outboundIQ was founded by a team of veteran contact-center professionals and passionate technologists. Solving unique industry challenges is in our DNA — and our customers consistently achieve higher contact, penetration, and output rates as a result.
Veteran operators
Built by people who ran contact-center floors, not just dashboards.
Passionate technologists
Engineers who treat unique industry challenges as the fun part.
Customer-obsessed
Consumer experience sits at the forefront of every decision.
How does outboundANI increase contact?
Automated ANI Management
Machine learning algorithms automatically select the ideal ANI per dial from your owned phone number inventory and adjust strategy in real time based on dial outcomes.
Live Monitoring
Explore real-time snapshots of contact and success rates per ANI, per time of day, per location, per agent, and across dialer campaigns.
Wholistic Inventory Tools
Automatically scan your contact center platform for proprietary phone numbers to enable instruction by outboundANI.
World-Class Support
Unlimited support and guidance from outboundANI's expert team. Every customer is assigned a dedicated support owner.
Comprehensive Solution Suite
Automated, data-driven ANI management
Built by experienced call center professionals, outboundANI plugs into your contact center platform to optimize phone number assignment on every dial — lifting both contact and penetration rates.
Automated ANI Inventory Management
Machine learning algorithms automatically select the optimal phone number from your owned inventory in real time, requiring zero administration.
No More Manual ANI Settings
Eliminates hard-coding ANI groups, defaults, local mapping, and rotation protocols. Set it once and let the system optimize.
No More Swaps
Your phone numbers are protected from dialer misuse, while registration services advocate with carriers on your behalf.
Performance Monitoring
Intraday dashboards track contact and success rates by ANI, time, location, agent, and campaign — with historical trend reports.
Plan for the Future
Tools continuously review program health and recommend inventory changes to keep your numbers performing.
Results You Can Feel
Higher contact rates, better performance, and measurable ROI across your outbound operation.
One unified portal for inbound and outbound data
Pulse integrates with your contact center platform to deliver customizable KPIs across lead source, region, product line, and agent performance — with quick data manipulation, instant exporting, and long-term storage for millions of records without setup fees.
360° Business Intelligence
Full visibility across inbound, outbound, and manual interactions for a holistic review of contact center performance.
Data Fusion & Insight Discovery
Combines interaction data, record details, and variables to reveal performance insights and opportunities.
Omnichannel Tracking
Monitors performance across all communication channels, with tracking by lead source, region, and product line.
Rapid Setup & Data Processing
No implementation fees, same-day integration, and the ability to process millions of records instantly.
Customizable Analytics
Reports on any data element tied to contact records with flexible, user-defined metrics.
Long-Term Data Storage & Access
Secure long-term storage with in-app access or REST API export capabilities.
What operators say
"Since working with outboundANI, we have seen over a 300% lift in our contact rates in one of the most competitive verticals there is – the mortgage industry."
Seamless Integrations
Initialize your instance
Configure your environment and begin optimization.