Compliance & Trust

Privacy Policy

Learn how outboundIQ collects, uses, and protects data across our contact center automation products so your teams can operate with confidence.

Last Updated: This privacy policy is effective as of the date of your use of our services.

This Privacy Notice for 3ABM581, LLC DBA OUTBOUNDANI ("we," "us," or "our") describes how and why we access, collect, store, use, and share ("process") your personal information when you use our services ("Services"), including when you:

  • Visit our website at www.outboundiq.com, or any website of ours that links to this Privacy Notice
  • Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you still have questions, contact us at website@outboundani.com .

1. What information do we collect?

We collect personal information that you choose to provide to us.

Personal information collected directly:

  • Names
  • Phone numbers
  • Email addresses
  • Contact or authentication data

Automatically collected data:

  • Log and usage data: IP address, browser type, website interactions
  • Device data: Device type, application identifiers, internet service provider
  • Location data: General geolocation based on IP address

Call center planning data: Information provided by users of our outbound number inventory planning tool.

Sensitive information: We do not collect sensitive information.

2. How do we process your information?

We use collected information for the following purposes:

  • To evaluate and improve our services, products, marketing, and user experience
  • To respond to user inquiries and offer support
  • To send administrative information to users
  • To provide, operate, and improve our website and online tools
  • To comply with legal obligations and enforce our rights

3. When and with whom do we share personal information?

We do not sell or rent your personal information.

We may disclose data to:

  • Service providers: Cloud computing, data analytics, and data storage services
  • Legal authorities: When required by law or to protect our legal rights
  • Business transfers: In the event of a merger, acquisition, or sale of assets

SMS and communication

No mobile information will be shared or sold to third parties for marketing or promotional purposes. We do not imply that you have given opt-in permission to anyone other than 3ABM581, LLC DBA OUTBOUNDANI. We may disclose personal information to fulfill requests, protect rights, comply with legal processes, or support business operations.

4. Is your data protected?

We maintain appropriate security measures to protect user data. However, no electronic transmission or storage technology is perfectly secure, so please use caution when sharing personal information online.

5. How long do we keep your information?

We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

6. Do we collect information from minors?

We do not knowingly collect or market to children under 18 years of age. If we learn that personal information from users under 18 has been collected, we will deactivate the account and take reasonable measures to promptly delete such data.

7. Your privacy rights

Depending on your location, you may have the right to:

  • Request access to the personal information we hold about you
  • Request corrections to inaccurate or incomplete data
  • Request deletion of your personal information
  • Opt out of marketing communications at any time

8. Controls for do-not-track features

Some browsers include a Do-Not-Track ("DNT") setting. Because there is no uniform technology standard for recognizing DNT signals, we currently do not respond to them. If a standard is adopted, we will update this Privacy Notice accordingly.

9. Updates to this notice

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Last Updated" date and will be effective as soon as it is accessible.

10. How to contact us

If you have questions or comments about this notice, email us at website@outboundani.com or write to us at 3ABM581, LLC DBA OUTBOUNDANI.