outboundIQ
We Lift Contact Rates.
outboundIQ was developed by veteran call center industry experts and technologists. Leveraging our tools and services, customers consistently experience a measurable lift in their contact rates, penetration rates, and output.
Our fully automated, data-driven, results-based engine integrates into your contact center platform to instruct optimal ANI assignment, maximizing contact with every person in your database.
How outboundIQ Works
Six key capabilities that transform your contact center performance
Automated ANI Inventory Management
Integrated directly inside your contact center platform. Machine Learning algorithms automatically instruct optimal phone numbers from your owned inventory and respond to outcomes in real time. Intelligent ANI assignment to every dial maximizes your contact potential. Zero administration.
No More Manual ANI Settings
outboundANI leverages your entire 'owned' inventory to select the optimal ANI on each call. You will NEVER have to hard code ANI groups, defaults, map local touch, or set up rotation or rest protocols EVER again. Best of all - STOP THE SWAP and other poor practices that hurt your numbers.
No More Swaps
Your phone number assets are healed and protected from inside the dialer, while registration services advocate on the outside with carriers. Your healthy, high performing numbers should not be swapped.
Performance Monitoring
Intraday dashboards of contact and success rates per ANI, per time of day, per location, per agent, and across dialer campaigns, plus disposition stats. Historical reports visualize your performance trends over time.
Plan for the Future
Review the health and status of your programs. Run planning tools to understand recommended inventory changes.
Results You can Feel
Higher contact rates, better performance, real ROI.
* outboundIQ does not condone or support "rented" or "temporary" ANIs. We require that customers fully own the phone numbers utilized for our intelligent ANI inventory management services.
Integrated Systems
Seamlessly works with leading contact center platforms
Beyond contact rate optimization, outboundIQ's PULSE Performance Dashboards further enable business decisions, streamline your operation, measure agent success, and lead to increased outbound effectiveness.
Ready to Lift Your Contact Rates?
Join hundreds of call centers already using outboundIQ to maximize their outbound success.