outboundIQ

We Lift Contact Rates.

outboundIQ was developed by veteran call center industry experts and technologists. Leveraging our tools and services, customers consistently experience a measurable lift in their contact rates, penetration rates, and output.

Our fully automated, data-driven, results-based engine integrates into your contact center platform to instruct optimal ANI assignment, maximizing contact with every person in your database.

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ML-powered ANI selection
Zero manual configuration required
Protects your phone number assets
Real-time performance dashboards
Seamless dialer platform integration
Industry expert support team

How outboundIQ Works

Six key capabilities that transform your contact center performance

01

Automated ANI Inventory Management

Integrated directly inside your contact center platform. Machine Learning algorithms automatically instruct optimal phone numbers from your owned inventory and respond to outcomes in real time. Intelligent ANI assignment to every dial maximizes your contact potential. Zero administration.

02

No More Manual ANI Settings

outboundANI leverages your entire 'owned' inventory to select the optimal ANI on each call. You will NEVER have to hard code ANI groups, defaults, map local touch, or set up rotation or rest protocols EVER again. Best of all - STOP THE SWAP and other poor practices that hurt your numbers.

03

No More Swaps

Your phone number assets are healed and protected from inside the dialer, while registration services advocate on the outside with carriers. Your healthy, high performing numbers should not be swapped.

04

Performance Monitoring

Intraday dashboards of contact and success rates per ANI, per time of day, per location, per agent, and across dialer campaigns, plus disposition stats. Historical reports visualize your performance trends over time.

05

Plan for the Future

Review the health and status of your programs. Run planning tools to understand recommended inventory changes.

06

Results You can Feel

Higher contact rates, better performance, real ROI.

* outboundIQ does not condone or support "rented" or "temporary" ANIs. We require that customers fully own the phone numbers utilized for our intelligent ANI inventory management services.

Integrated Systems

Seamlessly works with leading contact center platforms

Beyond contact rate optimization, outboundIQ's PULSE Performance Dashboards further enable business decisions, streamline your operation, measure agent success, and lead to increased outbound effectiveness.

Ready to Lift Your Contact Rates?

Join hundreds of call centers already using outboundIQ to maximize their outbound success.