We Lift Contact Rates.
Customers consistently achieve higher contact, penetration, and output rates — with consumer experience at the forefront of every decision.
What is your outboundIQ?
outboundIQ was founded by a team of veteran contact-center professionals and passionate technologists. Solving unique industry challenges is in our DNA — and our customers consistently achieve higher contact, penetration, and output rates as a result.
Veteran operators
Built by people who ran contact-center floors, not just dashboards.
Passionate technologists
Engineers who treat unique industry challenges as the fun part.
Customer-obsessed
Consumer experience sits at the forefront of every decision.
How does outboundANI increase contact?
Automated ANI Management
Machine learning algorithms automatically select the ideal ANI per dial from your owned phone number inventory and adjust strategy in real time based on dial outcomes.
02Live Monitoring
Explore real-time snapshots of contact and success rates per ANI, per time of day, per location, per agent, and across dialer campaigns.
03Wholistic Inventory Tools
Automatically scan your contact center platform for proprietary phone numbers to enable instruction by outboundANI.
04World-Class Support
Unlimited support and guidance from outboundANI's expert team. Every customer is assigned a dedicated support owner.
Comprehensive Solution Suite
Automated, data-driven ANI management
Built by experienced call center professionals, outboundANI plugs into your contact center platform to optimize phone number assignment on every dial — lifting both contact and penetration rates.
Automated ANI Management
outboundANI's machine learning algorithms automatically select the ideal ANI per dial from your owned phone number inventory and adjust strategy in real time based on dial outcomes, down to the individual prospect level. Evaluating macro- and micro-level conditions, outboundANI maximizes contact potential by instructing every single dial with the optimal ANI at that time.
Live Monitoring
Explore real-time snapshots of contact and success rates per ANI, per time of day, per location, per agent, and across dialer campaigns, plus disposition stats. Historical data visualizes trending over time. Review health and status of your campaigns and evaluate recommended program changes within the data or with the help of our expert team.
Wholistic Inventory Tools
Automatically scan your contact center platform for proprietary phone numbers to enable instruction by outboundANI, and for inclusion into our recurring, carrier Phone Number Registration Services.
World-Class Support
Unlimited support and guidance from outboundANI's expert support and integrations team. Every customer is assigned a dedicated support owner as their primary point of contact.
One unified portal for inbound and outbound data
Pulse integrates with your contact center platform to deliver customizable KPIs across lead source, region, product line, and agent performance — with quick data manipulation, instant exporting, and long-term storage for millions of records without setup fees.
360° Business Intelligence
Achieve full visibility across inbound, outbound, and manual interactions, providing a holistic view of contact center performance.
Omnichannel Tracking
Track performance across all communication channels, allowing you to monitor contact and success rates across essential categories like lead source, region, and product line.
Data Fusion & Insight Discovery
Combine interaction data, record details, and other variables to reveal critical performance insights and discover hidden opportunities.
Rapid Setup & Data Processing
With no implementation fees and same-day integration, Pulse processes millions of records in seconds, ensuring fast access to valuable insights.
Customizable Analytics
Instantly report on any data element tied to contact records, with flexible, user-defined metrics that align with your business goals.
Long-Term Data Storage & Access
Store data securely for the long term, with easy access within the app or externally via REST API, plus the ability to manipulate or export data anytime.
What the floor is saying.
Since working with outboundANI, we have seen over a 300% lift in our contact rates in one of the most competitive verticals there is — the mortgage industry.
Seamless Integrations
outboundANI plugs into the contact center platforms and dialers you already run — Five9, NICE CXone, Nextiva, and more — so your caller ID stays optimized across every system, with no rip-and-replace.
Initialize your instance
Configure your environment and begin optimization.