We Lift Contact Rates.

Using our tools and services, customers consistently achieve higher contact, penetration, and output rates, while placing consumer experience at the forefront of every decision.

Show Me How Book a demo ANI Generator

who we are

What is your outboundIQ?

outboundIQ is an outbound performance optimization company. Founded by seasoned technologists, outbound experts, and call center professionals, outboundIQ's solutions have been meticulously crafted to tackle some of the most daunting and intricate challenges facing the outbound calling industry. With a unique, data-driven approach, outboundIQ offers reliable and highly effective solutions that address critical issues, thereby creating a significant impact on your business's success.

Capabilities

How does outboundANI increase contact?

Built by experienced call center professionals, outboundANI plugs into your contact center platform to optimize phone number assignment on every dial — lifting both contact and penetration rates.

01

Automated ANI Management

outboundANI's machine learning algorithms automatically select the ideal ANI per dial from your owned phone number inventory and adjust strategy in real time based on dial outcomes, down to the individual prospect level. Evaluating macro- and micro-level conditions, outboundANI maximizes contact potential by instructing every single dial with the optimal ANI at that time.

02

Live Monitoring

Explore real-time snapshots of contact and success rates per ANI, per time of day, per location, per agent, and across dialer campaigns, plus disposition stats. Historical data visualizes trending over time. Review health and status of your campaigns and evaluate recommended program changes within the data or with the help of our expert team.

03

Wholistic Inventory Tools

Automatically scan your contact center platform for proprietary phone numbers to enable instruction by outboundANI, and for inclusion into our recurring, carrier Phone Number Registration Services.

04

World-Class Support

Unlimited support and guidance from outboundANI's expert support and integrations team. Every customer is assigned a dedicated support owner as their primary point of contact.

Solutions

Comprehensive Solution Suite

01

Pulse™

// how outboundIQ computes

Input signal Result

Pulse™

One unified portal for inbound and outbound data

Pulse integrates with your contact center platform to deliver customizable KPIs across lead source, region, product line, and agent performance — with quick data manipulation, instant exporting, and long-term storage for millions of records without setup fees.

Intelligence 01

360° Business Intelligence

Achieve full visibility across inbound, outbound, and manual interactions, providing a holistic view of contact center performance.

Tracking 02

Omnichannel Tracking

Track performance across all communication channels, allowing you to monitor contact and success rates across essential categories like lead source, region, and product line.

Insights 03

Data Fusion & Insight Discovery

Combine interaction data, record details, and other variables to reveal critical performance insights and discover hidden opportunities.

Speed 04

Rapid Setup & Data Processing

With no implementation fees and same-day integration, Pulse processes millions of records in seconds, ensuring fast access to valuable insights.

Custom 05

Customizable Analytics

Instantly report on any data element tied to contact records, with flexible, user-defined metrics that align with your business goals.

Storage 06

Long-Term Data Storage & Access

Store data securely for the long term, with easy access within the app or externally via REST API, plus the ability to manipulate or export data anytime.

Signal from the floor

Testimonials

Transmitting 01 / 09

Since working with outboundANI, we have seen over a 300% lift in our contact rates in one of the most competitive verticals there is — the mortgage industry.

Mortgage Industry Leader

Transmitting 06 / 09

outboundANI has been a game-changer for us. Their algorithm dramatically improved our contact rates, exceeding our expectations month after month. Not only are we connecting with more customers, but the quality of these interactions has also gone up significantly. The outboundIQ team went above and beyond, offering valuable feedback on our Five9 setup to further optimize results. We're thrilled with the outcomes and look forward to continuing this partnership.

George Curtis

Head of Digital Marketing·Southern Industries Home Improvements

Transmitting 09 / 09

Pulse provides a 360 degree view of the most valuable information and insights for the contact center world. It eliminates the need to run dozens of reports from multiple systems, marry the data, and hire a forensic data analyst to interpret the output. What you get is clean, easily interpreted insights that let you measure your data, agent, and system performance through a single pane of glass — customizable to the KPIs that matter to YOU most, at a fraction of the cost of BI platforms and other comparable tools.

Jess Clay Consulting

300%

Contact rate lift

Ecosystem

Powering Performance Through Partnerships

outboundIQ integrates with leading platforms and collaborates with strategic partners to help teams optimize outreach, improve contact rates, and drive measurable results.

Built to Work With Your Stack

From platform integrations to strategic partnerships, outboundIQ is built to help teams create stronger systems, smarter outreach, and measurable performance gains.

Integrated Systems

We integrate with leading contact center, dialer, and communications platforms so teams can improve outbound performance without disrupting their existing workflow.

Strategic Partners

Our strategic partners help extend the value of outboundIQ through compliance expertise, consulting, data strategy, technology support, and performance optimization.